Support
How can we help?
Email Support
support@xbitinnovations.comWe respond within 2 business days. Include your organization name and any payment, order, invoice, or transaction reference.
Frequently Asked Questions
How do I install XRPay on my BigCommerce store?
XRPay is currently available as a private BigCommerce app while Marketplace payment-app review is pending. Use the authorized install link, approve OAuth access, then link the store to your XRPay organization and complete a controlled checkout test.
What is RLUSD and is it safe?
Ripple USD (RLUSD) is a US dollar-denominated stablecoin issued by Standard Custody & Trust Company, LLC, a Ripple company. Stablecoins carry issuer, reserve, custody, market, and regulatory risks; review the issuer's current disclosures before using it.
Do my customers need a crypto wallet?
Not for every route. Direct XRPL or external-crypto payments require a compatible wallet, while eligible card, bank-transfer, and mobile-money routes do not. XRPay shows only the methods available for the merchant, country, currency, and provider coverage.
What happens if a payment session expires?
Payment sessions are locked for 15–30 minutes. If the timer expires before the customer pays, the order is marked as pending and the customer is prompted to restart. You are never charged for expired sessions.
Are chargebacks possible?
Confirmed on-chain transfers are irreversible and refunds are separate outbound transactions. Card, bank, and mobile-money routes follow the dispute and reversal rules of their payment provider, so chargeback behavior depends on the method used.
How does the POS register work?
Enable POS in your XRPay Settings. Open the register from any modern browser or tablet on your store network. Staff members log in with a PIN, add items from your BigCommerce catalog (or by SKU/barcode scan), enter the subtotal, and present the QR code to the customer. Receipts can be printed or emailed.
What is the B2B Wholesale Marketplace?
An Enterprise merchant-to-merchant workspace for wholesale listings, purchasing, order records, and supported escrow flows. XRPay charges the displayed 0.5% platform fee on confirmed payments; network and provider costs are separate, and settlement timing depends on the payment route and escrow conditions.
How do I export tax data?
Go to the Taxes & Ledger tab in your dashboard. Your YTD gross volume, all-time volume, and full transaction ledger are displayed with Fair Market Values at the time of receipt. Click Export CSV to download an IRS-compatible file compatible with most crypto tax software.
How do I set up my Telegram store?
Go to Settings → Telegram in your XRPay dashboard. Follow the step-by-step guide to create a bot via @BotFather, paste your API token, and link your BigCommerce catalog. Your customers can then browse and pay without leaving Telegram.
How do I uninstall the App?
Go to your BigCommerce control panel → Apps → My Apps → XRPay → Uninstall. This revokes all API access and triggers deletion of your store data within 30 days per our Privacy Policy.
Still need help? Email us and we'll get back to you within 2 business days.